Support and Training

We offer a variety of service support packages that can be tailored to meet your unique needs.

A regular service contract is a cost-efficient method of accessing highly skilled electromechanical
service personnel to augment the capabilities of a client’s in-house maintenance staff. This facilitates easier support for the day-today operations with a complete maintenance staff, while providing ready access to specialized disciplines as required.

We also offer assistance with scheduled overhauls when additional manpower or specialized skills are required for short-term assignments. Our highly skilled service personnel arrive onsite
supported by our fully equipped service vehicles.

Our electro-mechanical team is available 24/7 on an “on-call” basis. This is ideal for companies that require assistance as needed or that have an individual assignment. One of our more popular service packages is daily shift coverage. This package is designed around individual clients’ needs. Consideration is given to the size of operation as well as the number of maintenance people on staff. Our clients can then schedule their service employees’ vacations with a minimum of disruption to their day-to-day maintenance program.

Of course, telephone support is available to our clients 24/7. If required, an electro-mechanical
technician will be dispatched to resolve service issues immediately. When you need us,we’re there.

Active Automation fully supports all work with comprehensive training packages designed to instill operational or service competence with your in-house staff.

Our trainers are certified by the Packaging Machinery and Manufacturers’ Institute (PMMI) and provide custom training programs that will make your operations and service staff more
proficient and productive.